Purpose of the qualification
This qualification addresses performance outcomes with details on skills and knowledge required to effectively participate in implementing various tasks related to smooth and effective operation of Guest Houses. The qualification comes at a time when Guest House industry is expanding significantly across the Maldives. The standard presented here will stimulate local youth to take up growing employment opportunities from Guest Houses located all over the Maldives. The Occupational Standard is aimed at elevating service quality across Guest Houses through developing skilled manpower.
Description of the Occupation
Staff working at the areas of Guest House Operations play an important role in facilitating and elevating service provided from Guest Houses. Referred staff will work with the arriving guests and will be working in the Guest House in engaging in diverse set of activities such cleaning, room making, serving breakfast to guests, bed making, etc. Referred occupations is preferred to have diverse set of skills to ensure minimal staff is employed by the Guest House owners.
MODULES
01 Develop tourism industry knowledge
TOUCM01V2/20
02 Apply work ethics and professionalism
TOUCM02V1/20
03 Follow health, safety and security
procedures TOUCM03V2/20
04 Practice effective workplace
communication TOUCM04V2/20
05 Provide effective customer care
TOUCM05V2/20
06 Perform basic computer operations
TOUCM06V2/20
07 Provide first aid TOUCM07V2/20
08 Respond to fire TOUCM08V1/20
09 Clean guest house and its equipment
TOUS07CR09V1/20
10 Prepare Rooms for Guests TOUS07CR10V1/20
11 Respond to guest inquiries and
complaints TOUS07CR11V1/20
12 Receive & Process Reservations
TOUS07CR12V1/20
13 Manage Financial Operations
TOUS07CR13V1/20
14 Perform arrival and departure services
TOUS07CR14V1/20
15 Organize excursions and site seeing
trips TOUS07CR15V1/20
16 Undertake basic of food and beverage
services TOUS07CR16V1/20
17 Perform Guesthouse office administration
Procedures TOUS07CR17V1/20
18 Maintain guesthouse premises
TOUS07CR18V1/20
19 Provide information related to History
of Maldives and its culture TOUS07CR19V1/20
20 Provide laundry Services to guests
TOUS07CR20V1/20
General Entry
Alternative Entry