Description of a Barista
A barista is part of a F&B beverage team who prepares and, if situation calls for, serves coffee
beverages. These beverages could be prepared automatically through filter methods or with an
espresso machine according to international specialty coffee industry standards. He or she would be
the team expert in all things coffee to answer customers/ guests’ coffee related questions.
Purpose of the qualification
Holder of this qualification is to be recognized as a quality individual, possessing coffee knowledge,
functional and people skills, an effective member of a team, who will be employed in a café, coffee
franchise, F&B outlets in a hotel or a resort
Module
1. Observe personal and work place hygiene practices
2. Practice health, safety and security Practices
3. Provide effective customer care
4. Practice effective workplace communication
5. Perform computer operations
6. Develop Customer Service Fundamentals
7. Develop and Upkeep Industry Knowledge
8. Develop Coffee Knowledge
9. Prepare and serve coffee beverage
10. Perform basic maintenance of machine equipment
11. Perform basic cashiering and general control procedures
12. Practice Good Work Ethics
13. Working in a Team Environment
Completion of Basic Education OR
Attainment of a Level 2 qualification.
18 years old AND ability to communicate in the language of instruction