Certificate III in Customer Relations & Front Office

Overview

Certificate III in Customer Relations & Front Office Course aims to provide front office staff with the right attitudes, skills & knowledge to make every customer contact positive and memorable and will produce people that can be employed in a business environment.

Modules

·         Essential English for Business

·         Front Office Operations

·         Managing Customer Relationship

·         Organizational Skills

·         Technology for Small Business Management

·         Workplace Health and Safety

·         Industrial Experience

General Entry

·     Completion of Basic Education OR

·     Attainment of a Level 2 qualification.

Alternative Entry

·     18 years old AND ability to communicate in the language of instruction