National Certificate III in Front Office Services

6 Months
MNQF Level 3

Purpose of the qualification 

The holders of this qualification are expected to work as a Receptionist mainly in a resort and will be working under the supervision of a Front Office Supervisor 

Description of a RECEPTIONIST

Receptionist in the Maldivian context is a service provider in the field of hospitality industry. The Receptionist is expected to work under the supervision of a Front Office Supervisor or any other professional person in the hospitality industry who could provide guidance and supervision. The Receptionist shall provide customer-oriented service to all the levels of the hospitality industry

Qualification code: TOU04SQ1L317 


1. Develop and update tourism industry knowledge 

2. Observe personal and work place hygiene practices 

3. Practice health, safety and security Practices 

4. Provide effective customer care 

5. Practice effective workplace communication 

6. Prepare for work 

7. Handle Hotel Telephone, Mail, Messages and Faxes 

8. Hotel Markets and profiles 

9. Demonstrate understanding of Front Office System and Functions 

10. Welcome Guest 

11. Control Room Keys 

12. Handle Guest Luggage 

13. Handle Hotel Voucher

14. Handle Guest Enquiries

15. Handle Guest Valuables

16. Handle complaints

17. Check-out Guests 

18. Handover at End of the shift

General Entry

  • Completion of Basic Education OR
  • Attainment of a Level 2 qualification.

Alternative Entry

  • 18 years old AND ability to communicate in the language of instruction

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