Purpose of the qualification
The holders of this qualification are expected to work as a Receptionist mainly in a resort and will be working under the supervision of a Front Office Supervisor
Description of a RECEPTIONIST
Receptionist in the Maldivian context is a service provider in the field of hospitality industry. The Receptionist is expected to work under the supervision of a Front Office Supervisor or any other professional person in the hospitality industry who could provide guidance and supervision. The Receptionist shall provide customer-oriented service to all the levels of the hospitality industry
Qualification code: TOU04SQ1L317
MODULES
1. Develop and update tourism industry knowledge
2. Observe personal and work place hygiene practices
3. Practice health, safety and security Practices
4. Provide effective customer care
5. Practice effective workplace communication
6. Prepare for work
7. Handle Hotel Telephone, Mail, Messages and Faxes
8. Hotel Markets and profiles
9. Demonstrate understanding of Front Office System and Functions
10. Welcome Guest
11. Control Room Keys
12. Handle Guest Luggage
13. Handle Hotel Voucher
14. Handle Guest Enquiries
15. Handle Guest Valuables
16. Handle complaints
17. Check-out Guests
18. Handover at End of the shift
General Entry
Alternative Entry