Purpose of the qualification
This qualification is designed to equip individuals with the skills and knowledge needed to effectively manage and operate within a front office or customer-facing environment. Moreover, this qualification typically focuses on enhancing communication, customer service, organisational, and administrative skills. The holders of this qualification prepared to handle various tasks such as managing inquiries, coordinating appointments, maintaining records, providing excellent customer service, and contributing to the overall efficiency and professionalism of front office operations.
Description of a RECEPTIONIST
Front Office Services, is a foundational standard crafted to cultivate essential skills in the field. This program focuses on providing individuals with fundamental competencies necessary for effective Front Office Services processes. Participants will gain practical insights into basic techniques and practices in the field.
Qualification code: TOU-02L3-V5-24
MODULES
01 Develop tourism industry knowledge
TOU-02-CM01-V4-24
02 Apply work ethics and optimise
professionalism TOU-02-CM02-V4-24
03 Practice effective workplace
communication TOU-02-CM03-V4-24
04 Follow health, safety and security
procedures TOU-02-CM04-V4-24
05 Perform computer operations
TOU-02-CM05-V4-24
06 Respond to emergency situations
TOU-01-CM05-V1-24
07 Perform effective guest handling
TOU-02-CC01-V4-24
08 Handle hotel-related communication
TOU-02-CC02-V4-24
09 Process financial transactions TOU-02-CC03-V4-24
10 Handle complaints TOU-02-CC04-V4-24
11 Perform front office operations
TOU-02-CC05-V4-24
12 Perform concierge service
TOU-02-CC06-V4-24
General Entry
Alternative Entry