National Certificate III In Airport Representative

06 Months
MNQF Level 3

Purpose of Qualification

The holders of this qualification are expected to work as an Airport Representative who are responsible for working on the phone and in person to provide information about travel plans for customers. This could involve giving the customer information about arrival and departure times, reserving tickets with particular airline, and a wide variety of other topics, greeting passengers, guiding them to the proper a terminal, explaining airport regulations etc.

Description of an Airport Representative

Airport Representatives are responsible to ensure that all arrival guests with flight details are paged and assisted with luggage and transportation. Assists resort/hotel guests during pick and transfer. Receive VIP guests at the airport on behalf of the resort/hotel and provide required assistance. Additionally, they act as the resort/hotels ambassador at the airport and promote the resort/hotel rooms, facilities and services according to the resorts/hotels operational standards


1.     General industry knowledge

2.     Observe personal and work place hygiene practices

3.     Practice health, safety and security Practices

4.     Communicate appropriately with clients and colleagues

5.     Perform computer operations

6.     Policies and procedures

7.     Offer arrival and departure assistance

8.     Create a customer-centric culture

9.     Give and receive workplace feedback

10.   Work effectively with culturally diverse colleagues

11.   Conduct basic workplace communication in a language other than English

General Entry

  • Completion of Basic Education OR
  • Attainment of a Level 2 qualification.

Alternative Entry

  • 18 years old AND ability to communicate in the language of instruction

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