Purpose of Qualification
This qualification holders are expected to assume the role of an Airport Representative Services, charged with
the responsibility of interfacing with customers both via telephone and in person. Their primary function entails
furnishing clientele with comprehensive information regarding their travel arrangements.
Description of an Airport
Representative
Airport Representative Services, is a foundational standard crafted to cultivate essential skills in the field.
This program focuses on providing individuals with fundamental competencies necessary for effective
Airport Representative Services processes. Participants will gain practical insights into basic techniques
and practices in the field.
Modules
01 Develop
tourism industry knowledge TOU-01-CM02-V1-24
02 Apply work
ethics and optimise professionalism TOU-02-CM02-V4-24
03 Observe
personal, workplace hygiene practices TOU-03-CM01-V2-24
04 Provide
effective customer care TOU-03-CM02-V2-24
05 Practice effective
workplace communication TOU-02-CM03-V4-24
06 Support
human resource operations TOU-03-CM04-V2-24
07 Perform
computer operations TOU-02-CM05-V4-24
08 Respond to
emergency situations TOU-01-CM05-V1-24
09 Greet and
meet incoming guests TOU-03-CC01-V2-24
10 Offer
arrival and departure assistance TOU-03-CC02-V2-24
11 Maintain a
customer-centric culture TOU-03-CC03-V2-24
12 Facilitate
guest transfer TOU-03-CC04-V2-24
13 Work
effectively with culturally diverse colleague
General Entry
• Completion of Basic Education OR
• Attainment of a Level 2 qualification
Alternative Entry
• 18 Years of age AND
• Ability to communicate in the language of instruction