Purpose of Qualification
The holders of this
qualification are expected to work as an Airport Representative who are
responsible for working on the phone and in person to provide information about
travel plans for customers. This could involve giving the customer information
about arrival and departure times, reserving tickets with particular airline,
and a wide variety of other topics, greeting passengers, guiding them to the proper
a terminal, explaining airport regulations etc.
Description of an Airport
Representative
Airport Representatives
are responsible to ensure that all arrival guests with flight details are paged
and assisted with luggage and transportation. Assists resort/hotel guests
during pick and transfer. Receive VIP guests at the airport on behalf of the
resort/hotel and provide required assistance. Additionally, they act as the
resort/hotels ambassador at the airport and promote the resort/hotel rooms, facilities
and services according to the resorts/hotels operational standards
Modules
1.
General industry
knowledge
2.
Observe personal
and work place hygiene practices
3.
Practice health,
safety and security Practices
4.
Communicate
appropriately with clients and colleagues
5.
Perform computer
operations
6.
Policies and
procedures
7.
Offer arrival and
departure assistance
8.
Create a
customer-centric culture
9.
Give and receive
workplace feedback
10. Work effectively
with culturally diverse colleagues
11. Conduct basic workplace communication in a language other than English
General Entry
Alternative Entry