Purpose of Qualifications
Holder of this
qualification is to be recognized as a quality individual, possessing the
skills and knowledge required to work as an information technology technician.
Description of an Information
Technology Technician
Information Technology
(IT) Technician provides front line technical support to individuals in various
departments of an organization. They provide general IT support or specialist
technical help in particular areas. They are expected to work under the
supervision of an IT manager or a system administrator who would provide
guidance and supervision.
Modules
1.
Work effectively
in an information technology environment
2.
Apply occupational
health and safety procedures
3.
Operate a word
processing and Database applications (Word Processing)
4.
Operate a word
processing and Database applications (spreadsheets)
5.
Operate a word
processing and Database applications (Database)
6.
Operate a word
processing and Database applications (Presentation)
7.
Operate computer hardware
8.
Determine client
computing problems and actions
9.
Maintain
equipment/Software inventory
10.Work hardware
peripherals
11. Install software
applications
General Entry
Alternative Entry