National Certificate III in Information Technology Technician

06 Months
MNQF Level 3


Purpose of Qualifications


Holder of this qualification is to be recognized as a quality individual, possessing the skills and knowledge required to work as an information technology technician.

Description of an Information Technology Technician


Information Technology (IT) Technician provides front line technical support to individuals in various departments of an organization. They provide general IT support or specialist technical help in particular areas. They are expected to work under the supervision of an IT manager or a system administrator who would provide guidance and supervision.

Modules


1.     Work effectively in an information technology environment

2.     Apply occupational health and safety procedures

3.     Operate a word processing and Database applications (Word Processing)

4.     Operate a word processing and Database applications (spreadsheets)

5.     Operate a word processing and Database applications (Database)

6.     Operate a word processing and Database applications (Presentation)

7.      Operate computer hardware

8.     Determine client computing problems and actions

9.     Maintain equipment/Software inventory

10.Work hardware peripherals

11.  Install software applications

General Entry

  • Completion of Basic Education OR
  • Attainment of a Level 2 qualification.


Alternative Entry

  • 18 years old AND ability to communicate in the language of instruction
 

Back to List