Overview
The
Certificate III in IT support course allow the learners to access the ICT
sector with specific reference to Generalist IT Support. Certificate III in
Programming provides the ideal platform for further specialist in System
Administration. Learners who complete the units of competencies would be able
to work as IT Support Technicians, Client Support Officer under the guidance of
a System Administrator.
Modules
/ Units
·
Securely
manage workplace information
·
Work
in a team
·
Operate
application software packages
·
Interact
and resolve queries with ICT clients
·
Connect
internal hardware components
·
Identify
and use industry specific technologies
·
Record
the requirements of client support requests
·
Care
for hardware
·
Run
standard diagnostic tests
·
Maintain
and repair ICT equipment and software
·
Use
computer operating systems and hardware
·
Install
and optimize operating system software
·
Implement
system software changes
·
Install,
configure and secure a small office or home office network
General
Entry
·
Completion of Basic Education OR
·
Attainment
of a Level 2 qualification.
Alternative Entry
·
18
Years of age and Ability to communicate in the language of instruction.